RETURNS & EXCHANGES
Return & Exchanges
You can return your online and instore purchases back to us by visiting us in store or mailing it back to us following the instructions below.
- Within 7 days of receiving your shipment: you can exchange your item to receive a refund to a shop credit.
- Within 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a shop credit.
- After 14 days: we will no longer accept returns or exchanges.
- All sale items are final sale.
CONNECTED JEWELRY SERVICE
- ALL CUSTOM JEWELRY IS FINAL SALE
LOCAL VENDOR GIFTS
- ALL LOCAL VENDOR GIFTS ARE FINAL SALE
Return & Exchange Details
For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.
Please note that leggings, jewelry, hats and hair accessories are final sale.
Gift cards may not be redeemed for cash or refunded. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Doesn't fit but need another size? Please contact us ASAP so that we can see if we have a different size available, or another item that you would love to have instead in stock. You will be responsible for incurring the shipping costs when you send the item back to us. Adding a tracking number to your shipment is highly recommended. We are not responsible for lost packages in the mail, and we all know that these things can happen!
It's unfortunate that the item you bought didn't work out! Please contact us ASAP so we can provide you with our shipping address and you can send the item back to us. You will be responsible for incurring the shipping costs when you send the item back to us. Adding a tracking number to your shipment is highly recommended. We are not responsible for lost packages in the mail, and we all know that these things can happen! When we receive the item we will have to inspect it to make sure the item is in original condition, and if so, we can approve the refund and process it on to a store credit.